Karua support
Karua books home jobs in Sydney on your behalf with independent contractors, licensed where the trade requires it. If something isn’t right, or you have a question, we’re here.
Get help
- In the app or website: tap Help. You can ask a question or send us a report about a job. Your reports and our replies are kept under My requests.
- By email: info@karua.com.au. Include your job number if you have one, so we can find your booking quickly.
Common questions
When is my card charged?
When you book, we place a hold on your card for the price you approved. Payment is taken when you approve the finished work, or charged automatically 12 hours after completion (at 8am if that falls overnight). If extra work is needed on the day, you see the new price and approve it before the work goes ahead.
How do I change or cancel a booking?
Open My Jobs, choose the job, open Details and tap Request cancellation. To change the day or time, tap Help on the job or email us.
Something isn’t right after the job
When the contractor marks the job complete, you are asked to approve it. If something isn’t right, tell us there instead of approving, within 12 hours, and payment waits while we look into it.
I’m a contractor
Tap Help in the contractor portal, or email us. To start taking jobs through Karua, see Work with us.
Your account and data
Karua Pty Ltd, ABN 69 693 206 629. Karua books work on your behalf with independent contractors, licensed where the trade requires it.